Five years ago I was really keen to see how our websites were going to take advantage of AR and VR to unleash our content on the world, but in the past two years I’ve been more excited about how voice is going to fit into how we interact online. Abraham has a great overview in this article.
As with any design it’s best to ground the work in the value it can bring people.
The accessibility benefits to a person with a physical impairment should be clear, but voice has the opportunity to aid an even larger population. Small screens are hard to read with aging eyes, typing on a virtual keyboard can be difficult, and understanding complex technology is always a challenge. Voice is emerging as a tool to overcome these limitations, turning cumbersome tasks into simple verbal interactions.An excerpt from Designing for voice